Use of the Website
By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.
Product Availability and Pricing
If you‘re interested in a piece of jewellery currently on backorder, we will call you and update you when the item will be back in stock or how much it will take to manufacture. Sometimes with the volume of orders we receive, an item may go out of stock before we are able to post a notification on the Site. If this happens, we will contact you directly to discuss possible options.
Data, including prices, may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices.
Suppose a product‘s listed price is lower than its actual price. In that case, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices.
Our prices are also subject to change without prior notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our Customer care Executives at firstname.lastname@example.org or call/WhatsApp: +91 9827016528, +91 9479955557.
We do not negotiate prices on our products and all our prices are final.
Information on our Site
At Sakhi Jewellers, we make every attempt to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs. Since every computer monitor is set differently, color and size may vary slightly.
Sakhi Jewellers states that product total weight in all purchases may vary 0.05 grams from stated weight in gold jewelry and 0.500 grams in silver jewelry.
To cancel an order
To cancel an order, please send an email to email@example.com within the same days from order confirmation. Please include the order ID in the subject line. EX: Order Cancellation. For more please refer to return & exchange policy.
Shipping Policy & Delivery
Shipping of the order from www.sakhijewellers.com is very safe, secure, and hassle-free.
Every product package (Jewellery / Gold Coin) purchased from www.sakhijewellers.com will reach your doorstep in a durable condition and in tamper-proof packing. Our courier partners are Bluedart, Delhivery & Ecom Express. We will dispatch through any of these courier partners depending upon their serviceability in the shipping address.
Inspect the package for any damage or tamper before receiving or signing for receipt.
Make a video of the unboxing of your shipment for security purposes.
Sakhi Jewellers will not be responsible for orders collected directly from the delivery hub or anywhere outside the delivery address.
Once your order has been shipped, you will receive an e-mail from www.sakhijewellers.com containing your tracking number and a link to the website’s order-tracking page
Delivery to Identified Person
Customer needs to enter the correct details of Consignee / Recipient Name (as stated in their photo identification issued by the Government of India) with complete Address, nearby landmark, pin code and contact number for hassle free delivery. As the product reaches the destination, at the time of delivery, the recipient will have to provide any of the below mentioned identity proofs to collect the product:
- PAN Card
- Drivers License
- Voters ID
We make sure that delivery is made with the courier agent’s help after checking the recipient’s identity proof and the courier agent confirms the same. To make sure that the delivery is safe and secured, the courier agent will note down details of the recipient’s identity proof. During this process, the receiver is expected to cooperate with the agent by providing with original copies of identity proof for identification.
Orders can be delivered only to Consignee / Recipient’s Residential or Work Location or can be delivered to any nearby Sakhi Jewellers Showroom or any partner retailer in India. The delivery of the orders cannot be done at any public places like Mall, Hotel, Restaurant, Hostel, on street etc.
If at all the recipient is unavailable during the time of delivery, Courier Company will try to make 3 attempts to deliver the product. In case you are still not reachable / available, the same will be returned to our facility.
Change in Shipping Address:
If the customer wants to change their shipping address, they should send an email to firstname.lastname@example.org
Guarantee of the delivery of the product is subject to the terms and conditions of Courier Company. Any kind of discrepancy in the details of the receiver will result in the non-delivery of the product.
www.sakhijewellers.com holds the right to change this policy at any time without prior notice. The revised policy shall be posted on this website if any changes are made.
Buy Back Policy
To view buy back policy please click here.
The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.
External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.
Our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time, owing to the fluctuations in prices of precious metal and gem prices, so our prices change as well.
Prices on Sakhi Jewellers.com are subject to change without notice. Please expect to be charged the price for the Sakhi Jewellers merchandise you buy as it is listed on the day of purchase.
Disclaimer of liability
The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
Conflict of terms
If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
Cancellation & Returns
- You can cancel your order for a product at no cost at any time before we send the Dispatch Confirmation E-mail relating to that product. You can cancel one order item within an order without canceling the entire order if the order contains 2 or more order items.
- For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).
- Once the product is returned under our policy (not applicable on coins) the refund will be credited to your bank account.
- For cash on delivery orders, the refund will be processed to your bank account.
- For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card/Net Banking).
- Upon cancellation/ return of orders placed using gift cards, the gift card amount will be refunded back to the gift card.
- Please visit https://www.SakhiJewellers.com for more details about our Returns Policy.
Use of this website shall in all respects be governed by the laws of the state of Ratlam, India, regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the courts located in India country, Ratlam, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.
As per the current guidelines mandated by the Government of India, a customer has to provide the Permanent Account Number (PAN) for all purchases above INR 2 lakh.
- The winners of contests and giveaways will be selected at the company’s discretion.
- The prizes/ gifts/ giveaways are non-returnable/ exchangeable.
- Any additional facilities provided by the company to winners and selectees of any contest is at the company’s discretion
- Sakhi Jewellers reserves the right to change the terms and conditions of contests/ giveaways without prior intimation.
All disputes will be resolved at cs@Sakhi Jewellers.com